The Computerized Voice That Wasn’t DAVID SEGAL Was that a finely tuned algorithm conducting an online chat with an American Express customer? The Haggler tries his own test of the company’s customer service. May 25, 2014 at 4:00AM http://nyti.ms/SvZJp1 http://nyti.ms/1ie6li0 The New York Times Your Money Customer Relations

By DAVID SEGAL via NYT / Eethg. Corps. Inc. / Terrence Herschel G. Your Money http://nyti.ms/SvZJp1 The Computerized Voice That Wasn’t May 25, 2014 at 4:00AM http://nyti.ms/1ie6li0 The New York Times