Coaxing a Tight-Lipped Insurer to Speak Up DAVID SEGAL The health services company Optum denied a claim because of an incorrect code, but it would not tell its client the correct one, or much of anything at all. March 15, 2015 at 12:00AM http://nyti.ms/1FfF1xW http://nyti.ms/18Lz7YF The New York Times Your Money Health Insurance and Managed Care, Customer Relations

By DAVID SEGAL via NYT / Eethg. Corps. Inc. / Terrence Herschel G. Your Money http://nyti.ms/1FfF1xW Coaxing a Tight-Lipped Insurer to Speak Up March 15, 2015 at 12:00AM http://nyti.ms/18Lz7YF The New York Times